Under section 119.3 COVID-19 Relief Program, pursuant to Executive Order 202.9 signed by Governor Cuomo, RHE and other regulated lenders are required to adhere to servicing requirements of Part 419, (i) make applications for forbearance of any payment due on a residential mortgage of a property located in New York, widely available to any individual who resides in New York and who demonstrates financial hardship as a result of the COVID-19 pandemic; and (ii) subject to the safety and soundness requirements of the regulated institution, grant such forbearance for a period of ninety (90) days to any such individual.
Although RHE does not service any conventional loans in New York that would fall under this requirement, we are required to broadly communicate to customers how to apply for COVID-19 relief and to provide contact information. Accordingly, our main telephone number is 585-263-4353.
Thank you and RHE hopes all residents of New York strictly conform to the Governor's requirement of social distancing. Please stay safe and healthy.